Shipping policy
Shipping Policy
At Value Buy Distribution UK Ltd T/A Catering Supply, we aim to provide our customers with fast, reliable, and cost-effective shipping options. We partner with trusted shipping providers, including DHL, Royal Mail, and Parcel Force, to ensure that your order reaches you quickly and safely. Please review the details of our shipping policy below.
Order Processing and Dispatch Times
We strive to dispatch orders as quickly as possible. Orders placed by 12:00 PM (GMT) will generally be dispatched on the same business day. Orders placed after 12:00 PM or on weekends will be processed the next business day. Please note that processing times may vary during peak periods.
Shipping Rates and Delivery Timeframes
Shipping charges are calculated based on the total weight of the items in your cart. Below is a general breakdown of shipping costs and expected delivery timelines, Shipping charge calculated at checkout, based on location and weight. The total weight include the net product weight and weight of the packaging including the boxes, wraps etc.
- Up to 25 kg: Shipping charge of £5.99
- 26kg to 75kg: Shipping charge of £9.99
- 76kg to 150kg: Shipping charge of £14.99
- 151 kg to 250 kg: Shipping charge of £19.99
- 251 kg to 350 kg: Shipping charge of £24.99
- 351 Kg to 450 kg: Shipping Charge of £29.99
- 450 kg to 600 kg: Shipping Charge of £49.99
- 600 kg and Above - Free
Delivery Partners and Timeframes
-
DHL Express
- Delivery Time: 1-3 business days (Express Shipping)
- Service Area: England and Wales only
- DHL offers reliable and speedy delivery options within England and Wales, ensuring that your order reaches you in the shortest possible time frame.
For full details of DHL’s terms and conditions, visit:
DHL Terms and Conditions -
Royal Mail
- Delivery Time: 1-3 business days (Tracked 24, Special Delivery)
- Service Area: England and Wales only
- Royal Mail offers comprehensive tracking services and a reliable delivery window within England and Wales, ensuring your package arrives as expected.
For full details of Royal Mail’s terms and conditions, visit:
Royal Mail Terms and Conditions -
Parcel Force Worldwide
- Delivery Time: 1-3 business days (Express24)
- Service Area: England and Wales only
- Parcel Force provides swift and efficient delivery solutions within England and Wales.
For full details of Parcel Force’s terms and conditions, visit:
Parcel Force Terms and Conditions
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to change your shipping address, please contact us immediately 07990973844 / 07805519190 and also email at info@cateringsupply.co.uk
Apologies for Delivery Limitations
Currently, we are only able to deliver to England and Wales within the United Kingdom. We sincerely apologise for the inconvenience caused and regret that we are unable to fulfill orders to Scotland and Northern Ireland at this time. We are working to expand our delivery coverage and will notify customers when we are able to provide service to those regions.